Complaints Procedure

We are committed to providing a high standard of service. If you are unhappy with any aspect of our service, we want to hear about it so we can put things right.

How to Complain

You can contact us by:

• Email: complaints@flashloansuk.co.uk
• Post: Complaints Department, Flash Loans UK Ltd, [Registered Address]

Please include your full name, contact details, application reference (if applicable), and a clear description of your complaint.

What Happens Next

• We will acknowledge your complaint within 3 business days
• We will investigate your complaint thoroughly and fairly
• We aim to resolve your complaint within 8 weeks of receiving it
• We will send you a final response letter explaining our findings and any action we have taken

If You're Not Satisfied

If you are not satisfied with our final response, or if 8 weeks have passed since you first complained, you may refer your complaint to the Financial Ombudsman Service (FOS). This is a free and independent service.

• Website: financial-ombudsman.org.uk
• Phone: 0800 023 4567 (free from mobiles and landlines)
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You must refer your complaint to FOS within 6 months of receiving our final response.